Remote telephone Interpretation is convenient, has a lower minimum fee, and removes the limitation of geography. Immediate telephone interpreting services is also available, charged in 1-minute increments without minimums.
Click below to request an account for immediate telephone interpretation
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Toronto Head Office
789 Don Mills Road, Suite 1010 Toronto, Ontario, M3C 1T5 Canada
National Business Development Manager
Frequently Asked Questions
Telephone interpreting services connect you with live interpreters over the phone, enabling immediate, on-demand language support – removing geographic barriers and working in minute-by-minute billing.
A trained interpreter joins your call or conference remotely. Using either consecutive interpretation (speaker pauses, then interpreter translates) or by facilitating communication in real time, phone interpretation supports immediate conversation without in-person presence.
MCIS provides telephone interpretation in over 300 languages, including less-common ones, backed by skilled linguists who are trained, tested, and vetted through enhanced screening.
Telephone interpreting is ideal for urgent or short conversations, such as emergency services, customer support, helplines, and quick consultations—especially where speed and accessibility matter most.
MCIS offers immediate telephone interpreting, typically available within around 60 seconds of your call—charged per minute with no minimum fee.
While in-person interpretation remains the highest quality, telephone interpreting excels in speed and accessibility. Video interpreting offers 80–75% of in-person quality, while telephone comes in at approximately 30% of in-person effectiveness—but is often fast and convenient.
Our telephone interpreters are professionally trained and certified through MCIS or other recognized programs. They are assessed for subject-matter expertise, pass rigorous background checks, and follow strict standards of professionalism, confidentiality, and ethics.
Quality is ensured through interpreter training, performance metrics, an ethical code, professional agreements, and client feedback after each session.
You can request telephone interpreting by:
- Creating an account for immediate phone access
- Scheduling calls
- Using the online portal (Interpreter Intelligence) for easy booking and tracking
Yes. MCIS ensures confidentiality through trained interpreters and secure connections—ideal for healthcare consultations, legal calls, emergency calls, and conversations involving vulnerable groups.