Female smiling

MCIS’ newly launched state of the art technology call centre offers customers access to our on-demand telephone interpretation services. For on-demand telephone services customers will be provided with unique Client Identification Number (CIN), instructions as well as training on how to access this service. Third-party calling is included in the service at no additional cost.

The process is simple and easy to access:

  • Staff member receives a request from a Non-English/Limited English Speaker (NES/LES);
  • The staff member asks for the language of the NES/LES and proceeds call MCIS’ toll-free number where they can access interpretation services 24/7/365;
  • Staff members follow the prompts to be connected to an interpreter in top languages or a live operator who will connect the call to an interpreter in the required languages. It is here that the staff member will provide their unique CIN.
  • The operator, if accessed, stays on the line until the language requested is identified;
  • The staff member is connected to an interpreter within 30 seconds for top languages;
  • An interpreter joins the call.

Connection Times

Type of Interpretation Response Times

Immediate Telephone Interpretation Under 30 seconds to connect to an operator

15-30 seconds to connect to an interpreter for top demand languages

MCIS’ on-demand telephone interpretation services are accessible via our toll-free number at 1-888-990-9014.

About MCIS

A social impact driven enterprise with teams who care about making other people’s lives better.

Our Story

Learn how it all started.

Our People

Our team cares about making other people’s lives better.

Our Board of Directors

We believe that great staff, and great board and committee members build great not-for-profits…Read More

Testimonials

With Over 25 years of experience this is what our clients have to say

OCIC loves the working relationship we have with MCIS – the professionalism, punctuality, flexibility, and passion of all MCIS interpreters and technicians are always the perfect complement to the OCIC team. We so look forward to continuing this working relationship in future.

Aniqah Zowmi

|OCIC

We found MCIS to be both professional and personal in their approach to supporting our project work. The MCIS team was easy to work with, produced quality work within tight time-frames and offered advice to help us make the most of our project. We are continuing to use MCIS and we hope this relationship will continue in the future.

Suzanne Gorman

|La Leche League Canada

Contact Us

Getting in touch is easy! Questions or inquiries?

We would be happy to answer your questions.
Toronto Head Office

789 Don Mills Road, Suite 1010 Toronto, Ontario, M3C 1T5 Canada

1-888-990-9014 / 416-467-3097

info@mcis.on.ca

www.mcislanguages.com

National Business Development Manager