Both Sides, Now

**Update** When MCIS first published this blog on February 19, 2020, the subject of the interview was in the process of appealing his refugee status. In order to protect him, and the confidentiality of his case, we did not publish his name. However, in November 2020, he successfully appealed and received refugee status. The judge in the case accepted the chapter translation of Colombia Diversa that MCIS provided free of charge, as key evidence to…

Parent-Teacher Meetings with Bilingual Families: Why You Need an Interpreter

By: Cheryl Lu, Social Media Coordinator Located in Toronto, one of the biggest Canadian cities where over 180 languages are spoken, every year, MCIS sends our certificated interpreters to thousands of parent-teacher interviews with bilingual and multicultural families and parents with limited English proficiency both in-person and remotely. In these meetings, interpreters are the key to smooth communication between the teachers and parents, and their work is widely recognized as a crucial and irreplaceable part…

The Importance of Language Services within the HealthCare Industry

By: Ashley Tulio, Communications Specialist Medical language services refer to interpretation and translation for health issues or within the health system. Examples of such include appointments, a patient’s medical history in a different language, lab test results, and doctor-patient written correspondence.  Medical Interpretation vs. Medical Translation Medical Interpretation: the transfer of oral communication from one language to another. This enables real-time, cross-linguistic communication, which can be conducted face-to-face, in a conference setting, or over the…

COVID Stories: COVID-19 and the Limits of Machine Translation

By: Sara Parker-Toulson, RFP Coordinator Public displays of information on COVID-19 seem to be everywhere now, reminding us to wash our hands, keep six feet between one another, and to wear our masks. Information about how COVID-19 is quickly spread, about signs and symptoms we need to watch out for, and the latest data on infection rates and mortality is now widely available in a variety of formats. But what if you don’t speak one…

GALAConnected 2020 – The sublime, the ridiculous and everything in between!

By: Latha Sukumar, Executive Director “What if two people can have a flawless online dating experience but have complete language barriers offline”? A much-awaited annual event is the GALA conference. It is run by a small, but mighty team, at GALA (Globalization and Localization Association), a non-profit trade association for the translation and localization industry, located in Seattle, Washington. Their annual global conference brings together people from across the globe to network and share ideas….

Covid Stories: Giving Voice to Victims of Human Trafficking

“Without translation, we would be living in provinces bordering on silence.” (George Steiner). By: Dusan Matic, Training Department Manager Human trafficking, especially labour trafficking, remains a major problem in Canada to this day. Sometimes it can be difficult to process that in a progressive and open-minded country such as ours, thousands of foreign workers face victimization, abuse and trafficking. We tend to believe that labour trafficking happens somewhere far away from our homes. How many times have we…

COVID Stories: From The Neighbourhood Organization to the Neighbourhood

By: Alanna Quinn, Engagement Coordinator Darcy MacCallum, Director of Family & Wellness at The Neighbourhood Organization (TNO), sat down with MCIS to discuss the support that TNO provides to Thorncliffe Park, Flemingdon Park, St. James Town, and Crescent Town. Thorncliffe Park and area has been supported by TNO since 1985, and Darcy shared TNO’s successes and some of the hardships endured in the neighbourhood. Last month, MCIS had the privilege of translating TNO’s Emergency Food…

What the World Has Done to Make Masks Communication-Friendly

By: Cheryl Lu, Social Media Coordinator Since the end of May, Canada has officially suggested wearing face masks as an effective way to prevent the spread of COVID-19. Earlier in June, the WHO also raised a similar suggestion on the use of masks in public. Masks, whether we are willing to admit it or not, have become one of the phenomena representing the year 2020. Along with the masks though, there came the concern over…

The Magic of Language Services in Health Care

By: Cheryl Lu, Social Media Coordinator As a non-native English speaker, ever since I came to Canada, I set this ground rule for myself: my future life partner has to speak English well. He doesn’t need to get a perfect 9 in the International English Language Testing System (IELTS) tests, but he needs to be able to communicate with a doctor if I unfortunately am ever found to be in the position that I cannot….

COVID-19 Stories: Hanen Nanaa, Campaigning for An Inclusive Canada

MCIS recently had the pleasure of interviewing Hanen Nanaa, a young, passionate individual dedicated to supporting newcomers in feeling welcomed and connected to their communities. Hanen is very special to MCIS as she was the youngest recipient to receive the Interpreter Training Scholarship in 2016. She has only been in Canada for four years and has already been accepted to Ryerson University, volunteered with many newcomers’ organizations, and began leading Books, Arts, and Music Collective…