Training Policies

ADMISSION

All applications are processed by the Engagement Team, at times in collaboration with the Training Department, which makes the decision to accept, defer or reject the admission of any applicant to our training programs. If you made the payment when prompted upon the submission of the application, you will receive an email with information on accessing the course within one (1) business day for online asynchronous training programs or one (1) week before the start date of virtual instructor-led training programs. If the payment is not made at the time of the application, a staff member will contact to follow up within two (2) business days. For further inquiries, please email training@mcis.on.ca

All candidates interested in training are required to complete an online application form. By submitting the application, you acknowledge that you have read and understood all terms of these Training Policies, including sections on Withdrawals and Refunds (see below).

Admission Requirements

• An excellent command of the English language and one or more working languages (all four skills: speaking, reading, listening, writing)
• A working desktop or laptop with MS Word and Adobe Acrobat Reader (Chromebooks, iPads or tablets may not be used)
• Basic computer knowledge
• Access to a reliable internet connection
• Use of recording devices, headsets and a mic
• Familiarity with video platforms (e.g., Zoom, Teams, Google Meet)
• Basic browser navigation skills
• Online research skills, including the use of online dictionaries
• Basic troubleshooting skills

For all MCIS training programs, it is your sole responsibility to ensure that you have the required language proficiency and technical competence levels for a smooth and productive learning experience and academic achievement.

Some training programs require a screening test (like OTTP). If you receive an acceptance letter, one of our team members will contact you for further steps and payment. If you have not passed the screening test, you may wish to contact us for further recommendations.

PAYMENT

To complete your registration for training, you must pay the course fees. Once you complete your application, staff at MCIS will contact you for enrollment instructions and payment.

Payment Options

We accept the following methods of payment:

• VISA Debit, VISA or MasterCard
• Interac or e-transfer
• PayPal for payments made in USD
• Certified cheques, in special cases

Withdrawals and Refunds

You are academically and financially responsible for your training. To be eligible for a full or partial refund of your training fees, you must make a formal email request to training@mcis.on.ca no later than:

• Seven (7) days from the start date of the virtual instructor-led courses
• Seven (7) days from the enrollment date for online training programs with three (3) or more months of access.
• Three (3) days from the enrollment date for training programs with a one-month access
• At least 24 hours cancellation written notice by email ahead of a scheduled mentoring session.

Requests for a refund later than those deadlines will be denied.

The effective date of withdrawal is the date we receive your written notice. You are not officially withdrawn if you cease to attend classes, not access the online program or provide verbal notice to MCIS staff. A written request by email must be sent and acknowledged.

Where MCIS cancels a virtual instructor-led training session, all registered students are entitled to a full refund.

How Are Refunds Issued?

If you paid online using your card, a refund will be made to your card within 5-10 business days. If you paid by Interac or e-transfer, your will be refunded by e-transfer within 3-5 business days.

ENROLLMENT

Extension of Enrollment

Once your access to the training expires, an extension can be granted upon approval of the Training team and payment of a fee. This has to be within one year of the initial enrollment date.

Reinstatement of Enrolment

If you are not able to complete the program within one year, you have to apply for reinstatement of enrollment. Reinstatement of enrollment can be granted upon approval of the Training team and payment of a fee that includes one month of access. If, for unforeseen circumstances, more than a month is needed to complete the training, paid extensions can be requested for up to one year from the reinstatement date.

To meet program requirements and become eligible for a certificate of completion, students who interrupted their studies for a period of time may be required to complete additional assignments and/or lessons or redo the entire course at the discretion of MCIS. It is the trainees’ sole responsibility to ensure they request the certificate of completion within the reinstatement period.

Payments and progress shall not be honoured past five years of your initial enrollment date as MCIS does not keep training records for more than five years.

Postponement of Training

Virtual instructor-led training programs may sometimes be postponed due to low enrollment. MCIS reserves the right to postpone these programs up to the closing date. On these occasions, every effort will be made to notify students by email and/or phone. Please ensure we have your current contact information.

When the program is cancelled, applicants may transfer to a future cohort at no charge or to another program after paying the difference (if any), or they may wish to receive a full refund.

ACADEMIC POLICIES

Attendance

Students may be absent for up to two sessions of the virtual instructor-led training. Students who are absent for additional sessions can make up for missed classes by completing additional assignments and/or lessons at the discretion of MCIS.

Punctuality

For virtual instructor-led courses, training facilitators reserve the right to record an absence for a student who shows up unreasonably late.

Homework

Homework assignments, quizzes and language labs are used to evaluate students’ progress throughout the training. They are part of the training completion requirements for courses and are not to be ignored. All the assignments indicated in the course syllabus as mandatory must be completed in order to graduate from the program.

Assessment

All MCIS training programs have final assessment components that are mandatory course completion requirements.

Some courses have a post-training assessment (PTA) as a training completion requirement. Students who fail the PTA will not be eligible for a certificate of completion. Retake options are available upon the approval of the Training team and payment of a fee.

For courses that have only quizzes as a final assessment, students who fail the final quiz may be granted a second attempt upon the approval of the Training team.

Language Proficiency

The MCIS training programs focus on building interpreting and/or translation skills. All applicants are expected to be fully fluent in English and in the language(s) other than English stated in their application form, in order to complete any of the MCIS training programs successfully. MCIS has the right to restrict admission into its training programs, or to dismiss from training any candidate who is found to be lacking in their English or other language proficiency at any given point of the training program. Candidates who have paid for their training fees and are dismissed from the training upon MCIS decision are eligible for a full refund.

Technical Competence

Since all MCIS training programs are delivered online, it is required that you possess an adequate level of technical competence and computer literacy in order to smoothly navigate through the course and successfully complete it.

RECEIVING AN MCIS CERTIFICATE OF COMPLETION

A student is eligible to graduate from the training program and receive a certificate of completion when the following criteria have been met:

• Training fees are paid in full.
• Course requirements outlined in the syllabus are completed*.
• A minimum of 70% is achieved in the final quiz(zes) of the course, and the Post-Training Assessment (if applicable).

*For the core interpreter training program (OLIT), passing the language skills assessment test (ILSAT or CILISAT) is required. However, students will receive a letter of attestation upon completion of the course requirements until the student provides the ILSAT or CILISAT test result and certificate.

If you require a training transcript, you can request it here. MCIS Transcripts will be emailed to you and the requesting institution, if applicable, for a fee of $30.00 + HST.

It is the trainees’ sole responsibility to ensure they request the certificate of completion upon meeting all course requirements within the enrollment period. Please note that MCIS does not keep training records past five years.

DISPUTE RESOLUTION POLICY AND PROCEDURES

All students have rights and responsibilities. It is important that upon enrolment, everyone be aware of these rights and responsibilities, and that there is an obligation to adhere to them. Most importantly, everyone in the course has the right to study/learn in an environment that is respectful and free from discrimination, harassment, and disturbance. Everyone is responsible for knowing training requirements, policies and regulations, and for adhering to them.

CODE OF CONDUCT

Inappropriate behaviour may include:

• assault
• threats
• improper use of computer systems
• discrimination
• defamation
• harassment
• bullying and intimidation
• dishonesty
• plagiarism
• sexual harassment
• disorder (disruption, disturbances)
• consumption of alcohol and prohibited substances
• violation of MCIS reputation

HARASSMENT OR DISCRIMINATION

Harassment or discrimination is defined as misconduct motivated by, based on, or related to your race, ancestry, place of origin, colour, ethnic origin (including language, dialect, or accent), citizenship, religion, creed, sex, sexual orientation, age, marital or family status, record of provincial offences or pardoned federal offences, disability or receipt of public assistance.

Sexual harassment: What is it?

Inappropriate comments about gender or behaviour that may be considered offensive, unwelcome or excessive. Remarks or language used about a person’s physical characteristics; leering or inappropriate staring; bragging about sexual prowess and display of sexually offensive material.

For information or assistance in addressing and resolving a dispute, consult with:

• Facilitator
• Training Coordinator
• Training Supervisor
• Training Manager
• Executive Director
• Ontario Human Rights Commission