Sanja Skrbic works at The Travel Industry Council of Ontario (TICO), a self-managed not-for-profit corporation, responsible for administration and enforcement of the Ontario Travel Industry Act and its Regulation. As Director, Financial Compliance, her role includes ensuring that the Ontario travel agencies are compliant with relevant travel industry legislation. Sanja graduated from Wilfrid Laurier University with an Honours Bachelor of Business Administration and holds a CPA, CA designation. She is a proponent of consumer protection. Having immigrated to Canada herself she believes that the work of MCIS is invaluable.