MCIS's Social Impact Story

Our community

Since its inception in 1989, MCIS has remained primarily committed to vulnerable persons and their rights to access important public services which help them navigate situations of crisis. MCIS has facilitated communication between limited English/French speakers who are in need and a range of services in the public sector: shelters, law enforcement, healthcare and criminal justice system agencies.

MCIS’ primary beneficiaries, people with language barriers need professional language solutions to access critical information & services (health, legal, educational, employment for increased capacity to make informed decisions. This, our research has found, will have an impact on their sense of feeling safe in their communities and their overall well-being. In other words, enabled access creates healthier communities. MCIS mission, therefore, is to improve access to critical information and services through high quality language solutions. MCIS’ vision is to connect people across the world through languages, serving as their global voice.

In 2007, MCIS was awarded the two year Supporting Community Partnerships Initiative federal grant to administer interpretation services to 14 City agencies serving the homeless and persons at risk of being homeless. The same year a Ministry of the Attorney General grant was secured to do the needs assessment and develop community capacity for interpretation services.

The result, a report called “Giving Voice”, a research study which identified the language service needs of seniors, youth, children and family members of homicide victims, made recommendations for funding support for professional interpretation services to the above populations.

The report also influenced various policies and helped develop initiatives such as Homelessness Partnership Initiative (HPI), under which we continue to provide free services to the following shelters:

  • Christie Refugee Welcome Centre
  • Covenant House
  • Good Shepherd Refugee Social Ministries
  • Nellie’s
  • Salvation Army Evangeline Residence
  • Salvation Army-Toronto Harbour Light Ministries
  • Second Base – Youth Shelter, Scarborough
  • Sojourn House
  • Street Haven
  • Toronto Community Hostel
  • Toronto Housing Connections
  • West Neighbourhood House
  • West Toronto Housing Help Service
  • Woodgreen Red Door Family Shelter