The Importance of Language Services in Various Industries

By: Cheryl

By: Ashley Tulio, Communications Specialist

Over the years, the importance of language services has evolved to help improve overall transparency and communication within industries. Discussed below are five top industries that benefit from language services.

1. Banking, Finance and Insurance:

As the banking and financial industry increases in competitiveness, and the industry grows as a whole, companies need to have transparent relationships between themselves and the clients with whom they transact. Communication is greatly heightened, to a degree where the service that is being rendered needs to be precise and accurate, as people trust institutions with their assets. Accurate translation of financial documents, forms, policies, economic agreements, and transactions can help the industry meet the expectations of their clients and customers smoothly by reducing errors and increasing preciseness. Failing to provide accurate information to a bank client could cause the institution to lose essential clients or have detrimental legal action taken against it. The challenges that come with accessing translation services would follow solely on different cultural outtakes and views, such as currency and rules/regulations, so professionals are needed to mitigate the chances of invalid information. Consequently, incorrect information can tarnish a brand indefinitely, causing various repercussions regarding customer acquisition, customer loyalty, and legal compliance.

2. Manufacturing:

Language adaptation through the manufacturing industry is an ongoing topic concerning updated texts on procedural and cultural changes. The relevance of translation services within this industry is to help prevent risks relating to safety, quality, and regulatory compliance. Since the manufacturing industry is a global entity, constant translation is crucial to succeeding in new countries or markets. Without the proper tools and guidance from the correct translation services, it will be very challenging and high-risk for its entirety. For example, companies may be exposed to fines for having the wrong text outlining what procedures to follow or safety regulations scattered around factories and different workplaces in the industry. A challenge that may arise in this industry is how countries may handle global companies differently to abide by their compliance and safety concerns. Therefore, global business language services can lead to higher success within the industry due to increased transparency.

3. Healthcare, Pharmaceutical and Medical:

Health care systems recognize language concordance as fundamentally crucial in client-centred care. Language barriers have a significant impact on healthcare services such as accessibility of care, patient safety, and quality and outcome of care. The consequences of these communications barriers can lead to a misdiagnosis or the incurrence of higher costs due to readmission or prolonged hospitalization. Language transparency is crucial within the healthcare, pharmaceutical, and medical field, portraying the importance of language services within the industry. Challenges related to language access services within healthcare include limited access to assessment tools and resources in the client’s language of choice, and difficulty understanding organizational policies and procedures. The importance of interpreter services is excellent within this industry as it can aid in translated documents, such as assessment forms and health-related documents. Therefore, within this industry, implementation of language services to support clients in accessing services and resources is highly recommended.

4. Legal:

Within the legal field, accuracy and security are paramount. Legal transcription, translations, and interpretation are needed for numerous contracts, court cases, and statements between clientele and criminal and civil systems. With the legal field dealing with official documents that are delicate due to the law’s circumstances, choosing the best service provider with relevant certification that grants rights to complete these work requests is crucial to ensure high standards. Using language services, the legal industry can ensure that their data is protected, and their translations are accurate and of high quality. Given the nature of the field itself, translation and interpretation may be difficult and challenging as there are many aspects to consider. For example, legal translators have additional training to ensure accuracy when translating since different legislative systems use specific legal terms that may not be used in all countries. Mistakes within translation and interpretation can lead to grave consequences, such as financial losses and overall rulings. Utilizing high quality and protected language services is imperative to success within the legal field.

5. Education and Training:

As the increase of learning through education services becomes more accessible and remote, communication barriers may arise. Workers being effectively trained and informed on translated policies and guidelines come with great importance. Another challenge faced within the education industry is students and their parents who have trouble enrolling, communicating with teachers, completing assignments, and performing emergency procedures due to lack of translation. Language services can ensure effective communication during the language learning process for students and their parents. The benefit of translation and interpreting services can help students with limited knowledge of the second language to progress academically and personally, feel safe and comfortable within the educational environment, and enhance students’ overall education experience with language barriers.