Purpose-Driven Transformation
From 2021 to 2024, MCIS Language Solutions made an inspiring journey from being a traditional nonprofit to becoming a passionate social enterprise. With the guidance of the ISO 37000 Purpose-Based Governance Standard, we realigned our work around a heartfelt mission:
“We exist to uphold the human right to be informed, heard and understood.”
Watch our transformation in our 35th Anniversary video
Read our case study by following this link:
Transforming Canadian Social Enterprises Through Human-Centered Governance
Key Enablers of Change
Customized Growth Strategies
MCIS embraced a warm, community-driven way of growing—making decisions from the ground up—which turned out to be way more effective than traditional top-down methods. By doing so, we’ve been able to tap into the incredible talents of our team, sparking new ideas and building a strong, resilient organization together.
Governance Innovation
The adoption of ISO 37000 has truly been a game-changer for MCIS, helping to naturally weave purpose into how we make decisions, structure accountability, and connect with our
stakeholders.Thinking about joining our Board of Directors or becoming a committee member? Hear directly from our current Board members to get the inside scoop!
Cultural Assessment
MCIS conducted a tailored “Purpose Culture Scan” using Hofstede’s framework, which revealed strengths in inclusivity and operational excellence, while identifying areas for improvement such as communication and autonomy.
Workforce Engagement & Leadership
Social Purpose Implementers & Change Champions
Frontline staff were encouraged to take charge of fostering cultural change by participating in friendly biweekly meetings, engaging in Appreciative Inquiry training, and working together across different teams.
Psychological Safety & Inclusive Language
Tools like the Psychological Safety Framework and the “Words Create Worlds” Glossary helped foster open, inclusive conversations and created a safe space where everyone feels comfortable sharing ideas and innovating together.
Purpose Governance Retreat
In 2024, MCIS organized a retreat that brought everyone closer together and kicked off ongoing conversations about our governance.
Check out the highlights:
Human Capital Development
MCIS redesigned its recruitment and onboarding processes to reflect its social purpose, resulting in a 71% increase in candidates aligned with its values. The organization also plans to implement transparent career progression, purpose-aligned evaluations and mentorship programs.
Governance Reform & Equity
Acknowledging historical governance inequities, MCIS formed a Social Purpose Governance Committee and implemented ISO 37000 policies focused on accountability, sustainability, and stakeholder equity. Future plans include a Language Justice Advisory Council and metrics for beneficiary inclusion.
Measuring Impact
MCIS aligns its impact with the UN Sustainable Development Goals (SDGs), particularly:
- SDG 3: Good Health and Well-Being
- SDG 10: Reduced Inequalities
- SDG 16: Peace, Justice, and Strong Institutions
Initiatives include fair compensation, inclusive hiring, training access for marginalized groups and digital inclusion efforts. Look at this video to see our impact:
Conclusion: Purpose as a Catalyst
MCIS Language Solutions’ journey demonstrates that integrating purpose into governance, culture, and operations leads to both social impact and competitive advantage. Their story is a powerful reminder that purpose can be a catalyst for positive change, driving both organizational success and societal progress. Read the case study now by following this link!