TOH – Custom Request Forms
Secure, Cloud-based Interpreter Scheduling Software
Interpreter Intelligence – Customer Training
MCIS is very happy to announce the launch of our new Interpreter Management System (IMS), Interpreter Intelligence (II), which will go live on July 1st, 2019. All MCIS interpreters will be brought over to the new system.
II also includes an integrated, secure customer portal. Customers will be on-boarded to the portal in phases, beginning in September 2019.
So you might wonder, what does it mean for you, as a Customer? The Customer Portal will allow you to:
- Place requests online for new appointments
- Monitor the status of all appointments that you have scheduled
- Check if an interpreter has been assigned and who the interpreter is
- View audit history of changes made to an appointment
- Generate various reports
The portal will allow you to create requests quickly and efficiently, pre-populating various fields and prompting users to provide all required information, limiting repetitive data entry. The Dashboard will offer a bird’s eye view of appointments booked by your organization/department for the any day, week or month. Various filters, such as assignment locations, may also be applied to monitor all ongoing requests efficiently at a glance.
The system also offers sophisticated reporting, allowing you to export the raw data from any report in a spreadsheet format for further manipulation, as well as export detailed data of your choice.
What’s next?
MCIS will contact you in the coming months, to assist you with transition to the new system. In the meantime, please continue to request services as usual until you can be migrated to the new portal.
If you have any questions about the new system, please email our National Sales Manager, Judy Abraham at judy@mcis.on.ca and she will be able to assist you.
Frequently Asked Questions
Interpreter Intelligence is a cloud-based interpreter scheduling and management platform that allows organizations to efficiently request, manage, and track interpretation services across multiple formats—onsite, telephone, and video.
The system streamlines the entire scheduling workflow—from submitting interpretation requests and auto-assigning interpreters based on skills and availability, to managing cancellations, updates, and post-session reporting in real time.
It’s designed for service providers, hospitals, legal institutions, government agencies, and NGOs that require reliable, multilingual interpretation support. It can be accessed by both clients requesting services and interpreters managing their assignments.
Yes. The platform is web-based and available 24/7 for both clients and interpreters. It allows for real-time request management and interpreter assignment at any time of day, ensuring uninterrupted language access.
Yes. Interpreter Intelligence includes tools for collecting session feedback, monitoring performance metrics, and generating detailed reports—helping organizations ensure quality and compliance.
Yes. Organizations can make urgent or on-demand requests through the platform. The system can prioritize and auto-assign interpreters who are available and qualified, reducing response time significantly.
The platform supports all three major modes of interpretation: in-person (onsite), telephone interpreting, and video remote interpreting. Users can choose based on urgency, context, and accessibility.
It reduces administrative workload, enhances interpreter coordination, improves client satisfaction, and provides transparency in interpreter usage and costs—all while supporting compliance with language access regulations.
Yes. The platform adheres to high standards of data protection, ensuring confidentiality and security for both client and interpreter information through secure login access and encrypted data handling.
Absolutely. The platform can be configured to match your internal workflow, including customized request forms, department-specific access, billing preferences, and integration with other tools.