Interpreter Intelligence - Customer Training
MCIS is very happy to announce the launch of our new Interpreter Management System (IMS), Interpreter Intelligence (II), which will go live on July 1st, 2019. All MCIS interpreters will be brought over to the new system.
II also includes an integrated, secure customer portal. Customers will be on-boarded to the portal in phases, beginning in September 2019.
So you might wonder, what does it mean for you, as a Customer? The Customer Portal will allow you to:
- Place requests online for new appointments
- Monitor the status of all appointments that you have scheduled
- Check if an interpreter has been assigned and who the interpreter is
- View audit history of changes made to an appointment
- Generate various reports
The portal will allow you to create requests quickly and efficiently, pre-populating various fields and prompting users to provide all required information, limiting repetitive data entry. The Dashboard will offer a bird’s eye view of appointments booked by your organization/department for the any day, week or month. Various filters, such as assignment locations, may also be applied to monitor all ongoing requests efficiently at a glance.
The system also offers sophisticated reporting, allowing you to export the raw data from any report in a spreadsheet format for further manipulation, as well as export detailed data of your choice.
MCIS will contact you in the coming months, to assist you with transition to the new system. In the meantime, please continue to request services as usual until you can be migrated to the new portal.
If you have any questions about the new system, please email our National Sales Manager, Judy Abraham at firstname.lastname@example.org and she will be able to assist you.
If you are an interpreter for MCIS, please review training materials for Interpreter Intelligence here.