Feedback from the Community

By: Cheryl Lu, Social Media Coordinator

For over 30 years, MCIS has been an active member in building and meaningfully supporting communities around us by providing language services including translation, interpretation, localization, language professional training and more. In the past month, we have proudly received numerous positive reviews and feedback from our customers.

MCIS has been working closely with the health care industry for a very long time, and when the lockdowns put everyone to test, we managed to prove our mettle:

“You guys do a great job!”

A compliment from HMMS – London Health Sciences Centre, commending our services for being able to find an interpreter for a same-day request.

“I appreciate the excellent service.”

Also from HMMS – London Health Sciences Centre, for another job done.

“Good morning, I just wanted to pass along some very positive feedback that was just provided from this appointment. I was informed that Banish was the best interpreter this family has ever had! We would definitely appreciate using their service again for any of the available languages here at Holland Bloorview in Urdu, Punjabi and Hindi. Thanks very much.”

From Holland Bloorview Kids Rehabilitation Hospital

We also partnered with many organizations that serve a diverse population and help advancing social justice:

“I also appreciate MCIS for being able to provide an interpreter last minute yesterday afternoon so that we were able to complete the assignment on the same day.”

Feedback from John Howard Society of Toronto.

We especially take pride in the high quality of our core and specialized training programs!

“Thank you so much for upholding great service and ensuring that the interpreter gets the training they need.”

A compliment from Children’s Treatment Network of Simcoe York.

Our coordinators and language service project managers received well-deserved appreciation from clients too:

“Ixchel is always so prompt and helpful! Very patient with the changes that come through and delivers things in a timely matter. It is a pleasure to work with her.”

“James has always provided excellent service and is a pleasure to work with.”

“Carol is great! She is timely and straightforward.”

“Sarah is fantastic. She responds in a timely manner to all of my quote requests and questions. She asks for clarification at the start of a project to help everything run smoothly. She also has provided feedback to me when I asked how I can improve/help things run better/billing procedures.”

MCIS wants to sincerely thank everyone for their feedback. We appreciate and value every opinion from our clients, as they are what keep us motivated in delivering our best services. Thanks for the constant support, and we look forward to keep working with everyone in the future!