Appreciation for Community Feedback

By: Cheryl Lu, Social Media Coordinator

MCIS is happy to announce that in the past month, we have received a lot of good reviews on the services that we provide to various communities.

As a celebration of our achievements, and as encouragement to keep delivering the same outstanding performance, we would like to share them with you.

COVID-19 has been an immense challenge for those working in health care services. Individuals working in those fields have been working round the clock to ensure the health of our communities. The pandemic has also had a disproportionate effect on immigrant communities within Canada. Therefore, interpretation and translation services have been crucial in providing effective medical care. MCIS has been working closely with the healthcare industry to ensure that everyone has access to accurate information and to minimize the health-language gap.

The first message we would like to share is from The Ottawa Hospital on our interpretation services supporting the health response to the pandemic:

“While the number of requests has gone down a little when compared to the previous FY, MCIS Language Solutions continues to show an impressive 97% for vendor performance. 

I know that you’ve asked me on several occasions to be a reference for MCIS as you responded to incoming RFPs. I always look forward for the opportunity to share those kinds of numbers as they reflect your capacity and overall performance. Our continued partnership makes a difference. Together we are meeting our health care teams and our patients’ needs for interpretation services. Many thanks for the work you do.”

MCIS translation services help to improve access to information to populations across Canada, and create a more welcoming and inclusive environment. We received positive feedback regarding our translation services from a number of happy customers:

“Excellent experience – great customer service from Brock, fast turnaround with all requests, translations look good, etc. We also REALLY appreciate your in-kind donation! Thank you!”

– Social Planning Toronto

“We had difficulty updating documents and Brock went above and beyond to make it happen.”

“Email communication w/Brock was amazing and so prompt! [The] translated document was easy to navigate and the cost was more than appropriate!”

– Calgary Police

“Ixchel was so professional and did an exemplary job! She was in contact with me throughout the whole project and was able to answer all of my questions. She handled this large project with expertise and is a real asset to your company. She deserves recognition for her great work!”

– TVDSB

“James, Project Coordinator, provided excellent service.”

– Family Service Toronto

“Excellent customer service, punctual and helpful. Would like to take this time to thank every single individual who is directly and indirectly involved in this, specially Ixchel for her professionalism and help.”

– Walk-in client

“James was very courteous and professional and he was always speedy with his replies to me.

– John Howard Society of York Region

MCIS is proud to be able to offer professional, punctual, and high quality services to all of our customers. With our mission to improve critical access to information and services through high-quality language solutions, and using our core values of respect, quality, collaboration, accountability and learning as guiding principles, we hope to continue to provide exemplary and industry leading services. We are also dedicated to providing exceptional language training programs to help individuals kickstart an exciting career as a language professional. One of our students had this to say when addressing our language training programs:

“I would like to thank MCIS for your amazing translation course. I thoroughly enjoyed your classes. I always learned something that challenged my perspectives and enjoyed doing so! Thank you, for such a wonderful learning experience, and I hope to put into practice all your valuable lessons as a freelancer translator working for MCIS!”

Last but not least, we got a testimonial from the John Howard Society of York Region, who have been accessing our free interpretation and translation services to fill gaps that their existing funding does not cover:

“JHSYR is grateful to have such a valuable partnership with MCIS Language Solutions. With their generosity, we have been able to provide free interpretation services to our clients who might not have otherwise been able to receive our much-needed support services. With the support of MCIS, JHSYR has been able to improve access to justice and make our services more accessible to all, by reducing any language barriers. Furthermore, with the generosity of MCIS Language Solutions, which has provided us with free translation services, JHSYR has been able to offer our programming brochures in the languages we primarily serve – French, Mandarin and Cantonese. This collaboration with MCIS is something our agency is truly appreciative of and we look forward to continually building with MCIS to help improve access to critical information and services by connecting people through languages.”

Seeing this feedback is such a joyful and proud moment. It’s heart-warming to see our efforts, and our work helping to improve access to critical information and services, being recognized. We are very thankful for all the opportunities we have to serve the community, and continue to strive to provide high quality services!