Theory of Change

Our Strategies And Activities

Theory of Change is a type of methodology important for strategic planning, engagement, participation and evaluation of efforts used in non-profits and governments to promote social change. Theory of Change defines long-term goals and processes, usually beginning with the creation of a hypothesis that requires critical thinking and a well-developed set of indicators that will lead to an explanatory pathway to change.

Our Theory of Change describes how we will achieve our intended impact and demonstrates the relationships among our primary beneficiaries, our strategies and activities, our partners, and the outcomes we produce to achieve the intended impact. This will help MCIS to achieve its mission and vision.

Our Mission


To improve access to critical information and services through high quality language solutions.


To connect people globally through languages.

Pillars Of Impact

Theory of Change

Winning Business In A New Way

Winning business in a new way that aligns with our mission and vision by increasing our ability to innovate and experiment with new business models and strategies, focus on long-term objectives, and form strategic partners to optimize capacity.

Engaging Partners

Engaging partners in a way that will increase awareness of the role of language professionals (LPs), adoption of relevant narratives, sense of belonging to a larger community of LPs, and ability to influence public awarenes and consciousness.

Leading The Sector

Leading the sector to increase internal research capacity and ability to develop policy, motivation to get involved, ability to react quickly, influence public debates, organize and win larger campaigns, and create infrastructure for larger wins.

Organizational Culture

Building an organizational culture & capacity to define core values, keep stakeholders informed by generating evidence-based metrics, and increase intentionality of social procurement and alignment with municipal, provincial or federal development strategies.

Business Meetings

Our Strategy

Below you can explore how our team, including our Board of Directors and staff, interacts with the Pillars of Impact and contribute to MCIS’ mission and vision. On the left hand side you can read about the challenges that MCIS hopes to address. Click on the circles and connections for additional information, or hover to discover new relationships.

Pillars of Impact –
Organizational Chart

MCIS Language Solutions advocates to remove language barriers, improving access to critical information about local schools and job opportunities, civic and political rights, and health and legal services. Information about these vital services makes it possible for people to fully participate in civic life and for communities to remain prosperous.

To ensure that our efforts are effective and consistent, MCIS has developed a Theory of Change, designed to work as a road map to achieve our intended impacts.

When developing our Theory of Change, the following systemic problems were identified:

Language access is not currently embedded in human rights.

Theory of Change

People with language barriers struggle to access information, needed services, participate and integrate in daily life.

Service providers struggle to adequately serve their clients with language barriers.
There is a lack of financial and policy support for professional language services, leading to competition and service providers opting for informal services.
To overcome these challenges, MCIS’ Theory of Change operates under the following Pillars of Impact:
Winning Business in a New Way;
Engaging Partners;
Leading the Sector; and
Building Organizational Culture & Capacity.
Activities and targets within each of these 4 pillars will strengthen access to, advocacy for and capacity of language services.

To learn more about each pillar, intended impact, and how MCIS staff interact with Theory of Change, hover or click on a circle or connection.